FAQs

HOW WILL I KNOW MY ORDER HAS GONE THROUGH?

You will receive an email as soon as your order has been confirmed. Please make sure to check your junk folder. If you haven’t received an order confirmation within an hour please contact our Customer Care team here about the status of your order and they will be able to assist you further.

You can check the status of your Shopcallalina.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

If you need to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order will be able to be adjusted once it’s been confirmed. Processed and dispatched orders can not be canceled or modified.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Shopcallalina.com accepts the following forms of payment for online purchases: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, UnionPay, Apple Pay and Google Pay.

HOW MUCH DOES SHIPPING COST?

Please visit our shipping page here for detailed information on our shipping policy and costs.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ONCE IT HAS BEEN DISPATCHED?

Once orders are processed and dispatched, allow 4-9 business days for delivery within USA

SHOULD I EXPECT TO PAY ANY TAXES OR CUSTOMS DUTIES WHEN I RECEIVE MY ORDER?

Orders within USA, customs duties and import taxes are calculated and paid at checkout based on your shipping destination and the value of your items. Your order will then be shipped on a DDP (Delivery Duty Paid) basis, meaning all applicable import duties have been paid at time of checkout and you should not have to pay any additional charges when your order arrives.

DO YOU REFUND CUSTOM DUTIES AND TAXES?

Customs duties and taxes are paid to your relevant customs authority and non refundable by Shopcallalina.com. To enquire about receiving a refund on custom duties and taxes please contact your relevant customs office.

HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?

Once we receive and approve your return, the refund will be processed to your original payment method within 5 days of receipt. You will receive an email to confirm that your refund has been processed. The exact time for your refund to arrive depends on your bank.

I WOULD LIKE TO RETURN AN ITEM. WHAT SHOULD I DO?

Please visit our returns page here to see if your order meets the conditions of our returns policy and to start your return process.

I WOULD LIKE TO EXCHANGE AN ITEM. WHAT SHOULD I DO?

You can return an item for an exchange if it meets the conditions of our returns policy. Exchanges are subject to stock availablility. Please visit our returns page here to start your exchange process.

DO YOU REFUND SHIPPING COSTS?

Shipping costs are non refundable. Please note that in the case you are not eligible for a free returns label, we are unable to cover the return delivery costs.

I’M NOT SURE WHICH SIZE TO CHOOSE. CAN YOU HELP ME?

Size guides and sizing notes with general recommendations are available on each product page to help you determine your ideal size. If you would like further assistance our customer care team is happy to help and can be contacted at support@Shopcallalina.com

WHERE CAN I FIND THE CARE INSTRUCTIONS FOR A GARMENT?

You can find the care instructions for each garment in the ‘Care Information’ tab on the product page. You can also find this information on the inside label of our products. For further information we have a detailed care guide here.

THE ITEM I’D LIKE TO PURCHASE IS OUT OF STOCK. WILL IT BE RESTOCKED?

All our collections are produced in limited quantities and may not be restocked once sold out. We recommend registering your interest on the product page and we will notify you if the item becomes available again.

I HAVEN’T RECEIVED A CONFIRMATION OF MY ORDER.

Please make sure your order confirmation email is not sitting in your junk folder. If you haven’t received an order confirmation within an hour please contact our Customer Care team here and they will be able to assist you further.

I CAN’T LOGIN TO MY PROFILE.

Please make sure to sign in with the correct email address and password. Click on the ‘forgot your password’ link if you need to reset your password.