General Return Policy

Callalinashop.com will accept returned items in their original, unused condition with all tags attached and accompanied by the original receipt of purchase from callalinashop.com. We offer a return and exchange policy for up to 30 days from the date you receive your online purchase.

All returns are subject to the following conditions:

● Item/s are in original condition, unworn and unwashed

● All tags are still in place and attached

● Item/s have been purchased from callalinashop.com

● Item/s are not marked as final sale

All returned/exchanged items are subject to inspection by our Warehouse Team. Any items that do not meet these conditions will not be valid for any return and will be returned to the sender at the customers' expense.

This policy applies to all purchases made online at Shopcallalina.com. Customers are responsible for return shipping costs unless the items received are damaged, defective, or incorrect. All duties, taxes, and return shipping fees paid are non-refundable. Please contact customer service for the return address. We currently only have a return warehouse located in the United States.

To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers. We also reserve the right to terminate accounts and limit purchases in our sole business discretion.

Exchange Instructions

At this time we offer size exchanges only. Exchanges should be sent back with the return packing slip included in box (one order per box).

Exchange orders are processed with the same delivery address and ship method as the original order. Once submitted, exchanges cannot be modified or cancelled.

Please send back your return item(s) as soon as possible to guarantee your exchange order. If any items are no longer in stock due to inventory changes, we will refund your original form of payment.
FINAL SALE Items

Items purchased at callalinashop.com labeled as Final Sale may not be returned or exchanged unless the items received are damaged, defective, or incorrect.

EXCLUSIONS

● This policy does not cover damages caused by misuse, improper care, or normal wear and tear.

● Products that have been altered, modified, or repaired by unauthorized third parties are not eligible for returns under this policy.

● For hygiene reasons, we cannot offer refunds on if the seal has been broken or is no longer in place.